Email your project brief
Write to mrkcal@fredtextile.com with the garment, fabric direction and reference revision in the message. Include quantities by colour and distinguish required properties from flexible targets. Add the specification or reference photographs as attachments in your own email application. The website’s email button opens a prepared message; you still review and send it.
Continue on WhatsApp
Open a conversation with +1 818 262 0958 using the WhatsApp button. The brief builder prepares a short project summary and reminds you to paste the full brief. The link opens a conversation and does not send a message automatically. Keep detailed specifications and attachment identities visible in the conversation rather than relying only on a short chat summary.
Choose your starting point
For an existing direction, identify the collection and sample need. For a physical reference, describe the qualities to preserve and the changes requested. For a defined specification or repeat order, include the current revision and approved sample identity. These different starting points help the receiving team ask the right technical and commercial questions.
Attach the right evidence
Label photographs with a reference ID, face or reverse and the feature they illustrate. Include a readable specification rather than a screenshot of a crowded spreadsheet where possible. For a physical sample, agree the destination and shipping instructions in the business conversation before dispatch. Do not send a sample to an inferred address without confirmation.
Keep open decisions visible
State the unknown composition, weight, width, colour standard or timing as an open question. Ask for a recommendation where the requirement is flexible. A sent enquiry does not confirm availability or an order. Record the reply against the same project ID so that targets, proposals and later approvals can be traced to their versions.
Write a request the team can act on
State the garment, the reference and the immediate question at the beginning of the message. Attach a labelled image or sample record if available. Include composition constraints, finished weight, usable width, quantities by colour and the destination when they are already known. Distinguish requirements from preferences.
If you are only exploring, say so and ask what information is needed to select a sample. If you are ready to order, identify the approved article and revision. The manufacturing brief can organise these details without requiring invented values for fields you have not yet confirmed.
Make attachments traceable
Name photos and documents with the project ID, article, colour and revision. For a fabric issue, include the roll or sample ID, the location of the observation and the condition under which it was found. A close-up should be accompanied by an image that shows where the detail sits on the material.
Avoid sending several unlabeled versions of the same specification. Put the latest revision in the message and explain whether earlier references are superseded or remain relevant. This reduces the risk of the team quoting one sample while the garment factory reviews another.
Get a usable answer when the first reply is incomplete
An illustrative response may confirm that a fabric direction is worth reviewing but leave the quantity basis or sample timing open. Reply with the specific unresolved points rather than repeating the whole request. Ask which next sample or document will close them.
Keep the answer in the approval or quotation record. A discussion about possibilities should not be relabelled as factory confirmation. Review the generated message in your email or WhatsApp application before sending; the website prepares the record and does not automatically submit it.
Prepare the next decision
| Input | Decision to make | Record to keep |
|---|---|---|
| Contact | Mr Kcal, International Business | Email or WhatsApp |
| End use | Garment and intended use | Brief opening |
| Reference | Article or internal reference with revision | Attachment index |
| Quantity | Per-colour quantity with units | Quantity table |
| Open decisions | Questions requiring a technical or commercial reply | Open questions list |
Questions for this stage
Does this page send an enquiry automatically?
No. Email and WhatsApp buttons open your chosen communication application. Review the message, add attachments and send it yourself. Copy and text-download options are available if an application cannot open the full message.
Can I enquire with incomplete specifications?
Yes. Include the end use or a useful project description, then clearly identify the unknown fields. Ask for recommendations instead of entering guessed specifications.
Can I send a physical reference immediately?
First agree sample dispatch instructions with the business contact. Give the reference a stable ID and explain which qualities should be preserved or changed.
What if I only have a photograph?
Describe the garment and what you want to reproduce, then explain that the photograph is a visual reference. Include a scale or contextual image if possible. Physical handle, composition and finished measurements still need a suitable sample or specification.
What should I include when following up?
Use the same project reference and state the pending decision, the document revision and any actual change in quantity or timing. A focused follow-up is easier to answer than a new message without the earlier context.